Stiebel Hot Water System

Last updated May 9, 2024

On this page, you’ll find a comprehensive guide designed to introduce you to the Stiebel Eltron brand and Stiebel Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

1
Knowing about a Stiebel Eltron

This section offers insights into Stiebel Eltron‘s background.

2
Buying a Stiebel Heat Pump

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an Stiebel heat pump both appealing and affordable.

3
Owning a Stiebel Heat Pump

Finally, we provide detailed information on what it means to own a Stiebel heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Stiebel Eltron.

Knowing about a Stiebel Eltron

Overview of Stiebel Eltron

Manufacturer Name: Stiebel Eltron (Aust) Pty Ltd
ABN:
82 066 271 083
Year ABN Became Active:
2000
Location of Head Office:
Port Melbourne VIC 3207
Known For:
German Engineered Heat Pumps

Stiebel Eltron (Aust) Pty Ltd, is active since 2000 with headquartered in Port Melbourne, VIC 3207. Renowned for its German-engineered heat pumps, Stiebel Heat Pump prides itself on delivering highly efficient and innovative hot water solutions. Their products are celebrated for superior quality, utilizing advanced technology to ensure both reliability and environmental sustainability. As a pioneer in the heating and cooling industry, Stiebel Eltron’s commitment to excellence makes it a preferred choice for those seeking effective and durable heat pump systems. Their dedication to engineering excellence positions them as a trusted provider in the energy solutions sector.

Stiebel Heat Pump Product Range

Stiebel Heat Pump offers a range of heat pump from 222L to 302L models designed to meet various hot water needs efficiently. Here’s a list of the models currently available:

Product Models Offered:

1
Stiebel Eltron DHW WWK 222 H Heat Pump (WWK 222 H)

Ideal for outdoor installation, this model is designed to efficiently use environmental heat for domestic hot water (DHW) heating, promoting energy savings and self-sufficiency in residential settings.

2
Stiebel Eltron DHW WWK 302 H Heat Pump (WWK 302 H)

A larger capacity model also suitable for outdoor installation, it offers similar features to the WWK 222 H but is tailored for households needing a greater amount of hot water.

Buying a Stiebel Heat Pump

Stiebel Heat Pump Product Overview

WWK 302 H

Specifications

  • Capacity: 302 liters
  • Noise Level: Operates quietly at 45 dB(A), suitable for installation near living spaces.
  • Dimensions: 650mm width x 1905mm height
  • Weight: 135 kg
  • Household Size: Ideal for larger households (4-5 people)
  • Tank Material: Includes a roll-bond heat exchanger ensuring long service life and consistent high efficiency.
  • Usage Scenario: Perfect for households aiming to use renewable energy efficiently. The integration with photovoltaic systems allows for enhanced energy utilization, making it ideal under government guidelines.
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WWK 222 H

Specifications

  • Capacity: 222 liters
  • Noise Level: Operates quietly at 45 dB(A), suitable for installation near living spaces.
  • Dimensions: 650mm width x 1501mm height
  • Weight: 120 kg
  • Household Size: Ideal for medium-sized households (3-4 people)
  • Tank Material: Features a maintenance-free impressed current anode for durability.
  • Usage Scenario: This model is excellent for any household looking to optimize energy costs effectively. It's optimal for households that can benefit from its smart technology and timer-controlled operations to maximize energy efficiency.
Learn More

Stiebel heat pump reviews (based on real customer experience)

- Positive Points
1
Energy Efficiency
  • User Feedback: Customers appreciate Stiebel Heat Pump significant savings on electricity bills due to the heat pump's high energy efficiency.
  • Technical Data: Model WWK 302 H has an energy efficiency class of A, indicating superior energy efficiency which aligns with customer experiences of reduced energy consumption.
2
Quiet Operation
  • User Feedback: Many users highlight Stiebel Heat Pump low noise levels, making it suitable for installation close to living areas without disturbances.
  • Technical Bit: Both models, WWK 222 H and WWK 302 H, operate at a quiet 45 dB(A), which is quieter than most conventional heat pumps.
3
Integration with Photovoltaic Systems
  • User Feedback: Users are pleased with Stiebel Heat Pump ability to connect the heat pump to existing photovoltaic systems, enhancing self-sufficiency.
  • Technical Data: The heat pumps include standard options for connection to photovoltaic systems, leveraging renewable energy sources effectively.
4
Ease of Use
  • User Feedback: The user-friendly LCD screen is often mentioned for its convenience in monitoring and controlling the system’s operation.
  • Technical Data: Both models feature a user-friendly LCD that aids in easy management and real-time monitoring of the system.
5
Reliable Hot Water Supply
  • User Feedback: Customers report a consistent and reliable supply of hot water, suitable for their daily needs.
  • Technical Data: With capacities of 220 and 302 liters respectively, WWK 222 H and WWK 302 H ensure ample hot water, even during peak usage.
6
Durability
  • User Feedback: Feedback often includes praises for Stiebel Heat Pump product's long service life and minimal maintenance requirements.
  • Technical Data: Features like the maintenance-free impressed current anode contribute to the longevity and durability of these heat pumps.
7
Compact Design
  • User Feedback: Users appreciate Stiebel Heat Pump compact design which makes it easier to install the unit in various outdoor locations.
  • Technical Data: The physical dimensions (1501 x 690 mm for WWK 222 H and 1905 x 690 mm for WWK 302 H) reflect a compact design for outdoor installation.
8
Environmental Impact
  • User Feedback: Customers value Stiebel Heat Pump environmentally friendly aspect of using renewable sources for heating.
  • Technical Data: These models utilize environmental heat for efficient DHW heating, aligning with modern eco-conscious standards.

- Negative Points
1
High Initial Cost
  • User Feedback: Some customers find Stiebel Heat Pump initial investment for the heat pump higher than expected.
  • Technical Data : High-quality components and technology justify the initial cost, which is offset by long-term savings on energy bills.
2
Maintenance Access
  • User Feedback: Customers occasionally express concerns over accessing Stiebel Heat Pump certain components for routine checks.
  • Technical Data : While generally low-maintenance, some components may need professional servicing, which could be challenging to access.
3
Size Limitations
  • User Feedback: For some, the physical size of the larger model (Stiebel Heat Pump WWK 302 H) was a challenge to accommodate.
  • Technical Data : With a height of 1905 mm, the WWK 302 H may require more space, making it less suitable for constrained outdoor areas.
4
Temperature Extremes
  • User Feedback: In extremely cold climates, some users have concerns about Stiebel Heat Pump efficiency of the heat pump.
  • Technical Data : The operational limits are between -5 and +42 °C; performance may vary outside these temperature ranges, affecting efficiency in extreme conditions.
Available Rebates:
1
Federal Small-Scale Technology Certificates (STCs)

help reduce the upfront cost based on the efficiency and installation zone of the heat pump.

2
Solar Victoria Rebate:

Offers up to AUD 1,000 off the installation cost, applicable only in Victoria.

3
VEECs (Victorian Energy Efficiency Certificates):

Further reduce the cost for Victorian residents.

4
ESC (Energy Savings Certificates)

Available in NSW, offering additional financial benefits for energy-efficient installations.

Owning an Stiebel Heat Pump

Maintenance Requirements

Key Maintenance Tips for Homeowners (As Recommended by Stiebel Eltron)


Stiebel Eltron recommends certain maintenance procedures to ensure the longevity and optimal performance of their heat pumps. Regular maintenance not only extends the life of the unit but also maintains its efficiency, which can help in keeping operational costs low.
1
Routine Exterior Cleaning:

The exterior of the unit should be cleaned with a damp cloth. Avoid using abrasive or corrosive cleaning agents to prevent damage to the surface.

2
Air Intake and Discharge Grilles:

To ensure efficient operation, clean the air intake and discharge grilles every six months to prevent airflow blockages.

3
Safety Equipment Checks:

Safety valves should be tested at least every six months to ensure they are free from blockages and functioning correctly.

4
Anode and Battery Maintenance:

The Stiebel Heat Pump features a maintenance-free impressed current anode that requires a continuous power supply to function effectively. If the power supply is regularly interrupted, the batteries for the impressed current anode should be replaced every three years to ensure continuous protection against corrosion.

Warranty Overview (As Stipulated in Stiebel Eltron Warranty Documents)

Stiebel Eltron’s warranty provides assurance against defects in components under normal use conditions. Here’s an overview based on their warranty documentation:

1
Warranty Periods:

- Domestic Use:

  • Cylinder and condenser: 5 years
  • Sealed refrigeration system (including compressor, evaporator, valves, and associated pipework) and all other electrical components: 2 years
  • Temperature and pressure (T&P) relief valve: 1 year

- Commercial Use:

  • Cylinder and condenser: 2 years
  • Sealed refrigeration system and all other components: 2 years
  • T&P relief valve: 1 year
2
Warranty Claims:

To make a warranty claim, you must provide the model number, a description of the issue, and the serial number of the unit among other details. It’s crucial to report any problems within a reasonable time after discovery.

3
Exclusions:

The warranty does not cover units that have not been installed or operated according to the provided instructions, have been modified without authorization, or have been subjected to inappropriate conditions such as incorrect power supply or exposure to corrosive elements

Support Contact Details

For further assistance or to make a warranty claim, you can contact Stiebel Eltron directly:

1
Contact Information:

Phone: 1800 153 351 (Available from 8.00 am to 5.00 pm AEST, Monday to Friday)

Email: [email protected]

2
Online Support:

Visit the contact page on the stiebel energy website for more detailed inquiries or support requests.

It’s essential to contact them as soon as any issue is noticed to prevent further complications and ensure that your system remains in good working order under the warranty terms

Conclusion

Stiebel heat pump are renowned for their efficiency and reliability, offering substantial energy savings which can significantly reduce electricity bills. These systems are particularly appreciated for their quiet operation, making them suitable for residential areas without causing disturbances. The integration with photovoltaic systems enhances their efficiency, allowing homeowners to utilize solar energy effectively. They are also equipped with user-friendly interfaces, featuring clear LCD screens that facilitate easy monitoring and control.

However, some users report challenges with the initial cost, as these units tend to be more expensive upfront compared to other brands. Additionally, installation can be complex, often requiring professional assistance to ensure optimal functionality. Some customers have noted that in extremely cold climates, the efficiency of the heat pumps can diminish, which might affect performance expectations during harsh winter months. Maintenance is straightforward, although access to certain components for routine checks can be cumbersome.

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