Reclaim Energy Heat Pump

Last updated Nov 9, 2024

On this page, you’ll find a comprehensive guide designed to introduce you to the Reclaim Energy brand and Reclaim Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

1
Knowing about a Reclaim Energy

This section offers insights into Reclaim Energy background.

2
Buying a Reclaim Energy Heat Pump

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing a Reclaim Energy heat pump both appealing and affordable.

3
Owning a Reclaim Energy Heat Pump

Finally, we provide detailed information on what it means to own a Reclaim Energy heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Reclaim Energy.

Knowing about a Reclaim Energy

Overview of Reclaim Energy

Manufacturer Name: Reclaim Energy

ABN: 11 160 959 802
Year ABN Became Active:
2012
Location:
Byron Bay, NSW 2481
Known For:
CO2 heat pumps with Australian-made tanks and Japanese compressors.

Founded in 2012 in Byron Bay, Reclaim Energy excels in producing CO2 heat pumps known for their durability and efficiency, especially in colder climates. Their products combine Australian craftsmanship in tank construction with advanced Japanese technology in compressors, making them ideal for reducing energy consumption and environmental impact. Reclaim Energy is celebrated for its commitment to sustainability and reliability, offering effective solutions for both residential and commercial needs.

Reclaim Energy Heat Pump Product Range

Reclaim Energy product range includes the following models of the CO2 Heat Pump Hot Water System, categorized by the type of storage tanks they can be paired with:

Type of Storage Tank:

1
Stainless Steel Tanks

Tall Model (T): Designed for environments with non-high mineral or bore water applications, offering a vertically elongated tank suitable for limited ground space.

Squat Model (Q): Suited for areas with space constraints in height, ideal for installations under eaves or in low clearance areas.

2
Glass Lined Enamel Tanks

Standard Model: Compatible with all water types, including high mineral and bore water. The enamel coating ensures durability and suitability for various water conditions.

Product Models Offered:

Stainless Steel

1
Reclaim Stainless Steel 160L Heat Pump (Tall Tank) (REHP-CO2-160SST)

Suitable for smaller households, typically accommodating up to 2 people.

2
Reclaim Stainless Steel 250L Heat Pump (Tall Tank) (REHP-CO2-250SST)

Designed for medium-sized families, generally ideal for 3 people.

3
Reclaim Stainless Steel 315L Heat Pump (Tall Tank) (REHP-CO2-315SST)

Perfect for larger households, these models support the hot water needs of 4-5 people.

4
Reclaim Stainless Steel 315L Heat Pump (Squat Tank) (REHP-CO2-315SSQ)

Perfect for larger households, these models support the hot water needs of 4-5 people. The “SSQ” variant likely indicates a different design or size configuration within the same capacity.

5
Reclaim Stainless Steel 400L Heat Pump (Squat Tank) (REHP-CO2-400SST)

This is the largest stainless steel model, suitable for 5 or more people, providing ample hot water for high-demand applications.

Glass Lined Enamel Tanks

1
Reclaim Glass Lined 160L Heat Pump (REHP-CO2-160GL)

This model supports the hot water needs of up to 2 people, similar to its stainless steel counterpart.

2
Reclaim Glass Lined 250L Heat Pump (REHP-CO2-250GL)

Ideal for a family of 3, offering durability with its glass lined protection.

3
Reclaim Glass Lined 315L Heat Pump (REHP-CO2-315GL)

Designed to serve a larger family of 4-5 people with efficient heating and durability.

4
Reclaim Glass Lined 400L Heat Pump (REHP-CO2-400GL)

The largest glass lined model, also designed for households of 5 or more people, ensuring high performance and resistance to water quality issues.

These tank models offer flexibility and choice to cater to various household sizes and water quality conditions, ensuring that every home can find a fitting hot water solution.


Buying an Reclaim Heat Pump

Reclaim Heat Pump Product Overview

Stainless Steel Tank (Only Tank Specification):

REHP-CO2-315SST

Specifications

  • Capacity: 315 liters
  • Dimensions: 565 mm diameter x 2090 mm height
  • Weight: Approx. 92 kg
  • Household Size: Ideal for larger households (4-5 people)
  • Usage Scenario: Optimal for those requiring a robust water heating solution, excellent in colder climates.
Learn More

REHP-CO2-315GL

Specifications

  • Capacity: 315 liters
  • Dimensions: 617 mm diameter x 1765 mm height
  • Weight: Approx. 92 kg
  • Household Size: Ideal for larger households (4-5 people)
  • Usage Scenario: Designed for energy efficiency under VEU guidelines, versatile water compatibility.

Learn More

REHP-CO2-400GL

Specifications

  • Capacity: 400 liters
  • Dimensions: 701 mm diameter x 1699 mm height
  • Weight: Approx. 106 kg
  • Household Size: Best for very large households (5+ people)
  • Usage Scenario: Suitable for homes with high hot water usage, offering excellent durability.

Learn More

REHP-CO2-400SST

Specifications

  • Capacity: 400 liters
  • Dimensions: 680 mm diameter x 1850 mm height
  • Weight: Approx. 106 kg
  • Household Size: Best for very large households (5+ people)
  • Usage Scenario: Ideal for consistent high-volume hot water needs, works well with VEU rebates.

Learn More
Wi-Fi Module - Smart Wi-Fi Controller V2.0
1
Compatibility:

Integrates with all Reclaim Energy CO2 Heat Pump.

2
Functionality:

Allows for remote control and monitoring of the heat pump system via a mobile app.

3
Mobile App:

Available for both iOS and Android devices; free download from respective app stores.

4
Reclaim Glass Lined 160L Heat Pump (REHP-CO2-160GL)

Available for both iOS and Android devices; free download from respective app stores.

5
Operational Modes:

9 selectable options including continuous, off-peak, timer settings, and holiday mode.

6
One Shot Boost:

Activates the heat pump to quickly reach the desired temperature if it drops below 59°C.

7
Wi-Fi Control:

Utilizes the Solar Maximiser tool by Solar Analytics for optimal operation based on solar generation.

8
Power Supply:

240V, 50Hz (single phase)

  • IP Rating:

IP54, ensuring durability and resistance to environmental conditions.

  • Installation:

Can be mounted on the wall or the tank, offering flexibility in setup.

Reclaim heat pump review (based on real customer experience)

- Positive Points
1
Energy Efficiency and Cost Savings
  • User Feedback: Users have reported significant reductions in their energy bills.
  • Technical Data: The CO2 Heat Pump boasts a high coefficient of performance (COP), providing up to 5 kW of thermal output for every 1 kW of electrical input, indicating exceptional energy efficiency.
2
Superior Cold Weather Performance
  • User Feedback: Many appreciate that the unit operates effectively even in cold temperatures without needing an additional boost.
  • Technical Bit: The system uses CO2 as a refrigerant, which excels in cold weather conditions
3
Quiet Operation
  • User Feedback: Customers are pleased with the low noise level of the unit.
  • Technical Data: The heat pump operates at a noise level of 37dB, making it one of the quietest on the market.
4
Ease of Installation
  • User Feedback: Installers and homeowners report that the system is straightforward to install.
  • Technical Data: The Reclaim Energy systems are designed with simplicity in mind, ensuring ease of installation for various setups.
5
Smart Control Options
  • User Feedback: Users find Reclaim Heat Pump smart controller and app integration highly convenient for managing their hot water needs.
  • Technical Data: The system includes a Wi-Fi controller with multiple operational modes, allowing users to control energy usage and optimize based on their PV system
6
Durability and Warranty
  • User Feedback: Positive remarks about the long-term reliability and warranty coverage of the tanks and system.
  • Technical Data: Stainless steel tanks come with a 15-year warranty, and the heat pump unit has up to a 6-year warranty, demonstrating strong customer support and trust in product durability.
7
Legionella Control
  • User Feedback: Reclaim Heat Pump Health safety features are highly valued by users.
  • Technical Data: The system includes built-in legionella control to ensure water safety, operating at specific temperatures to mitigate bacteria growth.
8
Environmental Impact
  • User Feedback: Customers are satisfied with the Reclaim Heat Pump eco-friendly aspects of the heat pump.
  • Technical Data: Utilizes CO2, an ozone-friendly refrigerant, aligning with environmental conservation efforts.

- Negative Points

1
High Initial Cost
  • User Feedback: Some users mention the initial purchase cost is quite high for Reclaim Heat Pump.
  • Technical Data : While the upfront cost is significant, the long-term energy savings and rebate opportunities can offset this.
2
Complexity in Controls for Some Users
  • User Feedback: A few customers find Reclaim Heat Pump multiple control options and settings a bit complex to understand initially.
  • Technical Data : The system offers advanced features like multiple timer and temperature controls, which can be complex but provide flexibility and energy savings
3
Dependency on App for Full Functionality
  • User Feedback: Certain functionalities of Reclaim Heat Pumps are best accessed through the app, which not everyone is comfortable using.
  • Technical Data : The Wi-Fi controller and Smart Energy options heavily rely on app integration for optimal functionality
4
Maintenance Requirements
  • User Feedback: Reclaim Heat Pump requires regular maintenance and checks, such as anode inspection, are necessary, which some find cumbersome.
  • Technical Data : The glass-lined tank requires an anode inspection every three years to maintain the warranty.
5
Size and Space Considerations
  • User Feedback: A few users have noted that the Reclaim Heat Pump requires a considerable amount of space, which might not be suitable for all homes.
  • Technical Data : The system dimensions and installation space must be planned, as the unit size can be large depending on the tank capacity chosen.

Available Rebates:

1
Federal Small-Scale Technology Certificates (STCs)

help reduce the upfront cost based on the efficiency and installation zone of the heat pump.

2
Solar Victoria Rebate:

Offers up to AUD 1,000 off the installation cost, applicable only in Victoria.

3
VEECs (Victorian Energy Efficiency Certificates):

Further reduce the cost for Victorian residents.

4
ESC (Energy Savings Certificates)

Available in NSW, offering additional financial benefits for energy-efficient installations.

Owning a Reclaim Heat Pump

Maintenance Requirements

Key Maintenance Tips for Homeowners (As Recommended by Reclaim Heat Pump))

Maintaining your heat pump efficiently ensures optimal performance and longevity. Reclaim Heat Pump recommends:

1. Regular Inspections:

Ensure annual inspections to verify that all components of your Reclaim Heat Pump system are functioning correctly. This proactive measure can help in identifying potential issues early, extending the life of the system.

2. Anode Replacement:

Periodically check the anode in your tank. If it’s worn out, replace it to prevent corrosion, which can significantly degrade your tank’s longevity.

3. Clean Filters:

Maintain system efficiency by cleaning any filters regularly. This helps keep airflow optimal and reduces strain on the system.

4. Check Refrigerant Levels:

Ensure the refrigerant levels are appropriate as they are critical for efficient operation. Low levels might require a professional refill.

5. Professional Servicing:

Engage a licensed professional for any repairs or serious maintenance to avoid inadvertently voiding the warranty. Regular servicing ensures your system operates at peak efficiency.

Warranty Overview (As Stipulated in Reclaim Energy Warranty Documents)

Reclaim Heat Pump offers a comprehensive warranty that covers the following:

Warranty Length:

Reclaim Energy’s warranty covers various components of the heat pump hot water system, with periods varying from 1 to 15 years depending on the component.

For example,
Stainless Steel tanks are covered for 15 years, whereas valves have a 1-year warranty.
Labor costs are covered for the initial years post-installation, typically 1-2 years based on the component.
Notably, warranty claims should be submitted as soon as a defect is noticed and within the warranty period. The warranty is valid only if the system is installed and maintained according to Reclaim Energy’s guidelines and using approved parts.

Support Contact Details

For any issues or warranty claims, you can contact Reclaim Energy:

1. Contact Information:

Phone: 1300 38 38 15
Email: hello@reclaimenergy.com.au

2. Online Support:

Visit the contact page on the Reclaim website for more detailed inquiries or support requests.

It’s essential to contact them as soon as any issue is noticed to prevent further complications and ensure that your system remains in good working order under the warranty terms

Best Heat Pump Hot Water - MyHeatPumpQuotes

HEAT PUMP

FOLLOW US ON SOCIAL

If you have a question for us, see if we’ve answered it below. You’ll find answers to the questions people ask us about the most.

Ready to get up to 3 quotes for your heat pump system?

Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Get up to 3 free heat pump quotes

Tick Mark Icon - MyHeatPumpQuotes
Learn
Tick Mark Icon - MyHeatPumpQuotes
Understand
Tick Mark Icon - MyHeatPumpQuotes
Request
GET 3 QUOTES