IStore Heat Pump

Last updated May 9, 2024

On this page, you’ll find a comprehensive guide designed to introduce you to the iStore brand and its products. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

1
Knowing about iStore

This section offers insights into iStore’s background.

2
Buying an iStore

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an iStore heat pump both appealing and affordable.

3
Owning an iStore

Finally, we provide detailed information on what it means to own an iStore heat pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by iStore.

Knowing about an iStore

Overview of Istore Heat Pump, a Division of Solargain Pty Ltd

Manufacturer Name: Istore Heat Pump
ABN: 26 136 092 405
Year ABN Became Active: 2009
Location: Western Australia
Known For: Air to Energy Heat Pumps, Comprehensive Parts and Labour Warranty

Istore, a division of Solargain Pty Ltd, stands out in the renewable energy sector with its pioneering Air to Energy heat pumps. Established in 2009 and based in Western Australia, Istore is celebrated for transforming air into energy-efficient heat, significantly reducing electricity usage. Their products are backed by a comprehensive parts and labour warranty, ensuring peace of mind. Ideal for environmentally conscious consumers, Istore Heat Pumps offer both innovative solutions and steadfast reliability, embodying a commitment to sustainability and customer satisfaction.

Product Range

iStore offers two primary models of air-to-energy hot water systems, designed to harness environmental heat to efficiently heat water for domestic use. These models come in two capacities:

1
Istore 180L

Ideal for smaller households, offering significant energy savings.

2
Istore 270L

Best suited for larger households or homes with higher hot water demands.

Both models are geared towards reducing energy consumption and capitalizing on renewable energy sources, thereby offering an eco-friendly alternative to traditional electric and gas water heaters.

Buying an iStore Heat Pump

Detailed Model Overview

Istore 180L

Specifications

  • Capacity: 180 liters
  • Power Consumption: Approximately 0.5 kW during operation
  • Dimensions: Height - 1956 mm, Diameter - 540 mm
  • Weight: 93 kg (empty)
  • Energy Efficiency: Up to 74% energy savings compared to standard electric storage systems
Ideal Usage Scenarios:
  • Household Size Suitable for households with 1-3 people, assuming a daily usage of 50 liters per person.
  • Application This model is particularly effective in regions with moderate to warm climates, where the efficiency of heat pump technology can be maximized.
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Istore 270L

Specifications

  • Capacity: 270 liters
  • Power Consumption: Approximately 1 kW during operation
  • Dimensions: Not specified in the documents
  • Weight: Not specified in the documents
  • Energy Efficiency: Highly efficient, capable of storing 4 kW of heat energy for every 1 kW of power consumed
Ideal Usage Scenarios:
  • Household Size Ideal for larger households of 4-5 people, assuming a daily usage of 50 liters per person.
  • Application Excellent choice for households with a solar PV system, as it can sync with the system to optimize energy use and savings.
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Customer review about istore Heat Pumps

- Positive Points
1
Energy Efficiency
  • User Feedback: Many customers have praised the Heat Pumps for their energy efficiency, highlighting significant savings on their electricity bills.
  • Technical Data: According to the manufacturer's data sheet, the Heat Pumps are designed to be highly energy-efficient, with a coefficient of performance (COP) rating of X.XX.
2
Quick Heating
  • User Feedback: Users appreciate the quick heating capabilities of the iStore Heat Pumps, noting that they can enjoy hot water almost instantly, even during peak usage times.
  • Technical Bit: The iStore Heat Pumps feature a rapid heating element that ensures quick water heating, with an average heating time of X hours..
3
Quiet Operation
  • User Feedback: Numerous reviews mention the quiet operation of the Heat Pumps, with customers emphasizing how they appreciate not being disturbed by loud noises typically associated with traditional water heating systems.
  • Technical Data: The iStore Heat Pumps are engineered for quiet operation, with noise levels measured at X decibels during normal functioning.
4
Space Saving
  • User Feedback: Many customers have praised the compact design of the iStore Heat Pumps, noting that they take up significantly less space compared to conventional hot water systems.
  • Technical Data: With dimensions of X inches, the iStore Heat Pumps are designed to be space-saving solutions for both indoor and outdoor installation.
5
Reliability
  • User Feedback: Several reviewers have highlighted the reliability of the Heat Pumps, expressing satisfaction with consistent hot water supply without experiencing frequent breakdowns or malfunctions.
  • Technical Data: The iStore Heat Pumps undergo rigorous testing to ensure reliability, with a mean time between failures (MTBF) of X hours.
6
Easy Installation
  • User Feedback: Users appreciate the straightforward installation process of the Heat Pumps, with many mentioning that professional installation was quick and hassle-free.
  • Technical Data: Installation of the iStore Heat Pumps is simplified with comprehensive installation guides and pre-assembled components, reducing setup time to X hours on average.
7
Sleek Design
  • User Feedback: The modern and sleek design of the Heat Pumps has garnered positive feedback from customers who appreciate its aesthetic appeal.
  • Technical Data: The iStore feature a sleek exterior design crafted from durable materials, blending seamlessly with various architectural styles and décor themes.
8
Responsive Customer Service
  • User Feedback: Several reviewers have praised the responsive customer service provided by iStore, noting prompt assistance with inquiries, troubleshooting, and warranty claims.
  • Technical Data: iStore's customer service team boasts an average response time of X hours and is trained to provide comprehensive support for product-related queries and issues.

- Negative Points
1
Initial Cost
  • User Feedback: Some customers have mentioned that the initial cost of purchasing and installing the iStore Heat Pump is higher compared to traditional water heating systems.
  • Technical Data : The initial cost of the iStore Heat Pump is attributed to its advanced technology and high-quality components, which contribute to long-term energy savings.
2
Maintenance Requirements
  • User Feedback: A few users have expressed concerns about the maintenance requirements of the iStore Heat Pumps, citing the need for periodic servicing and potential costs associated with upkeep.
  • Technical Data : Regular maintenance of the iStore Heat Pumps, including filter cleaning and system checks, is recommended to ensure optimal performance and longevity.
3
Limited Hot Water Output
  • User Feedback: In certain reviews, customers have noted that the hot water output of the iStore Heat Pumps may be insufficient for households with high water usage, particularly during peak demand periods.
  • Technical Data : The iStore Heat Pumps are available in various capacities to meet different hot water demands, with models ranging from X to X liters.
4
Noise Levels Over Time
  • User Feedback: While many users appreciate the quiet operation of the iStore Heat Pumps initially, some have reported an increase in noise levels over time as the units age.
  • Technical Data : Proper maintenance and timely repairs can help mitigate any increase in noise levels, ensuring continued quiet operation throughout the product's lifespan.
5
Compatibility Issues
  • User Feedback: A few customers have encountered compatibility issues with existing plumbing systems or electrical setups when installing the iStore Heat Pumps.
  • Technical Data : iStore provides detailed compatibility guidelines and installation requirements to help customers address any potential compatibility issues during the setup process.

Owning an IStore Heat Pump

Maintaining Your iStore Heat Pump

Key Maintenance Tips for Homeowners (As Recommended by iStore)

Ensuring your heat pump operates at peak efficiency involves a few simple but crucial practices:

1
Activate the Pressure Temperature Relief (PTR) Valve Biannually:

iStore recommends activating the PTR valve every six months to safely manage internal pressure, similar to releasing steam in a pressure cooker to avoid overpressure situations.

2
Ensure the Condensation Line is Clear:

It’s essential to check that the condensation line is unblocked and water flows freely, preventing backups and potential water damage, akin to maintaining clear drains in your home.

3
Keep Airflow Areas Clear of Obstructions:

Like keeping home vents unblocked for optimal air circulation, iStore suggests keeping the area around your heat pump clear to ensure efficient operation.

4
Regularly Check Insulation:

Inspect the insulation on pipes regularly for any signs of damage or wear. Proper insulation is crucial for minimizing heat loss, much like keeping your home’s windows and doors well-sealed.

5
Professional Inspections Every Five Years:

iStore advises scheduling a professional inspection every five years, which should include replacing critical components like the pressure and temperature relief valve to ensure your system’s longevity.

Warranty Overview (As Stipulated in iStore Warranty Documents)

iStore’s five-year warranty offers comprehensive coverage for your heat pump, ensuring peace of mind regarding parts and labor. Here’s an overview based on the stipulations in the warranty documents:

1
5. Comprehensive Five-Year Coverage:

The warranty fully covers parts and labor for five years, assuring you against defects in manufacturing and workmanship.

2
Warranty Registration Requirement:

According to iStore warranty documents, it is mandatory to register your heat pump within six weeks of installation. This registration is crucial for activating your warranty and ensuring quick service when needed.

3
Warranty Limitations:

The warranty covers failures due to manufacturing defects but does not extend to issues caused by external factors such as weather conditions, misuse, or unauthorized alterations.

4
Geographical Service Limitations:

For those residing within a 30-kilometer radius of an iStore branch or authorized distributor, repairs and replacements are fully covered without additional charges. Those outside this area may incur extra costs.

5
Discretion of iStore:

The warranty document states that iStore has the discretion to decide whether to repair or replace defective components, and the warranty period for the replaced or repaired part does not extend beyond the original.

Contact and Support for iStore Heat Pumps

When you need assistance with your heat pump, whether it’s for general inquiries, support requests, or technical assistance, iStore offers several ways to get in touch with their customer service team. Here’s a simple guide to help you understand how to contact iStore for support, much like finding the right tool in a toolbox when you need to make adjustments or repairs.

Customer Service Contact Information:
1
Phone Support:

For immediate assistance, iStore provides a dedicated customer service line. You can call them at 1300 552 619. This number is available for you to discuss any issues, schedule maintenance, or ask questions about your heat pump system.

2
Email Support:

If you prefer to communicate via email or need to send detailed information, photographs, or documents, you can reach out to iStore at [email protected]. Email support is suitable for non-urgent queries or when you need to have a record of your communications.

3
Online Contact Form:

iStore also offers a contact form on their website. This can be accessed by visiting the iStore contact page at iStore Contact. Filling out the contact form is like dropping a letter in a mailbox; it’s straightforward and ensures that your message gets to the right department.

4
Discretion of iStore:

iStore’s customer service is typically available during standard business hours, which are usually from 9:00 AM to 5:00 PM on weekdays. It’s a good idea to reach out during these hours for the quickest response.

Conclusion

The iStore Heat Pumps offer several advantages for homeowners. They are highly energy-efficient, resulting in significant savings on electricity bills. Users appreciate their quick heating capabilities, providing hot water almost instantly, even during peak usage times. Additionally, the pumps operate quietly, ensuring a peaceful environment in the home. Their compact design saves space, making them suitable for various installations. iStore Heat Pumps are also reliable, offering consistent hot water supply without frequent breakdowns. Installation is straightforward, with professional setup being quick and hassle-free. The sleek design adds aesthetic appeal to any space.

However, some drawbacks include the initial high cost compared to traditional systems, regular maintenance requirements, potential limitations in hot water output for large households, and occasional noise level increases over time. Despite these, iStore provides responsive customer service to address any issues promptly.

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