Neopower All-in-One Heat Pump

Last updated May 9, 2024

On this page, you’ll find a comprehensive guide designed to introduce you to the Neopower brand and Neopower All-in-One Heat Pump. We’ve structured the content into three distinct sections to enhance your understanding and assist you in decision-making process:

1
Knowing about a Neopower

This section offers insights into Newpower's background.

2
Buying a Neopower Heat Pump

Here, we’ll guide you through the various models available, discuss pricing, and explain the financial incentives, such as rebates and incentives, that can make purchasing an Neopower All-in-One Heat Pump both appealing and affordable.

3
Owning a Neopower Heat Pump

Finally, we provide detailed information on what it means to own a Neopower All-in-One Heat Pump, covering everything from installation to ongoing maintenance, and the comprehensive warranty support offered by Neopower.

Knowing about a Neopower All-in-One Heat Pump

Overview of Neopower

Manufacturer Name: NPOWER PTY LTD
ABN:
23 166 772 416
Year ABN Became Active:
2013
Location of Head Office:
WA 6155
Known For:
All In One Heat Pump

NPOWER PTY LTD specializes in All In One Heat Pumps, which combine heating and storage functions into a single, compact unit. These heat pumps are designed for energy efficiency and easy installation, making them a popular choice for households and businesses looking to reduce their energy consumption while enjoying reliable hot water. Known for their durability and innovative design, NPOWER’s products offer a cost-effective and environmentally friendly solution for modern heating needs.

Neopower All-in-One Heat Pump Product Range

Here is a simple list of the product range offered by Neopower

Product Models Offered:

1
Neopower 210L All-in-one Heat Pump (Model: NA31-210A)

The Neopower 210L All-in-one Heat Pump is an energy-efficient solution ideal for small to medium households. Designed to save up to 75% on annual energy costs, it utilizes the R290 refrigerant, known for its low environmental impact and superior performance. This system can operate efficiently in temperatures as low as -7°C, making it perfect for Australian conditions. With Wi-Fi control and a sleek, compact design, it is easy to manage and install. The 210L capacity is suited for households of 1-3 people, ensuring a reliable hot water supply year-round.

2
Neopower 260L All-in-one Heat Pump (Model: NA32-260A)

The Neopower 260L All-in-one Heat Pump provides a larger capacity than the 210L model, making it ideal for families of 3-6 people. It offers the same energy savings of up to 75% by using ambient air to heat water and features the eco-friendly R290 refrigerant. With an advanced Wi-Fi control system and a robust design, it’s well-suited for both urban and rural settings. The unit’s efficiency ensures reliable hot water, even during colder seasons, while also being eligible for government rebates and incentives.

3
Neopower 160L Split Heat Pump (Model: NA33-160B)

The Neopower 160L Split Heat Pump is a highly efficient, space-saving solution that separates the heat pump unit from the water storage tank. Designed for smaller households, this model uses cutting-edge heat pump technology to draw energy from the surrounding air, reducing electricity consumption and cutting costs by up to 75%. Its compact design makes it ideal for properties with limited space, and it is perfect for households of 1-3 people. Like all Neopower products, this system utilizes the eco-friendly R290 refrigerant and operates efficiently in temperatures as low as -7°C.

4
Neopower 260L Split Heat Pump (Model: NA34-260B)

The Neopower 260L Split Heat Pump is designed for larger households of 3-6 people, offering a higher capacity while maintaining energy efficiency and operational reliability. The split design allows for flexible installation, with the heat pump located separately from the storage tank. It features the same cutting-edge technology, eco-friendly refrigerant, and energy-saving capabilities as the other models in the Neopower range. Ideal for those looking to reduce energy costs and carbon footprint, this model ensures year-round hot water availability and is eligible for various government rebates.

These models combine energy efficiency, modern design, and environmental sustainability, making Neopower a reliable choice for residential hot water needs.

Buying a Neopower All-in-One Heat Pump

Neopower Heat Pump Product Overview

Neopower 160L Split Heat Pump

Specifications

  • Capacity: 160 liters
  • Noise Level: 42dBA
  • Dimensions: 700×700×1952 (with pallet)
  • Weight: 51Kg
  • Household Size: 1-3 people
  • Usage Scenario: The Neopower split system heat pump features built-in frost protection and delivers up to 70% annual energy savings.

Learn More

Neopower 260L Split Heat Pump

Specifications

  • Capacity: 260 liters Split Heat Pump
  • Noise Level: 42dBA
  • Dimensions: 670 x 670 x 1680
  • Weight: 77Kg
  • Household Size: 3-5 people
  • Usage Scenario: The Neopower split system heat pump features built-in frost protection and delivers up to 70% annual energy savings.

Learn More

Neopower 210L All-in-one Heat Pump

Specifications

  • Capacity: 210 liters
  • Noise Level: 42dBA
  • Dimensions: 700×700×1722 (with pallet)
  • Weight: 107kg
  • Household Size: 1-3 people
  • Usage Scenario: Switch to the Neopower 210L All-in-one Heat Pump for 75% energy savings and enjoy government rebates & incentives.
Learn More

Neopower 260L All-in-one Heat Pump

Specifications

  • Capacity: 260 liters
  • Noise Level: 42dBA
  • Dimensions: 700×700×1952 (with pallet)
  • Weight: 119kg
  • Household Size: 3-6 people
  • Usage Scenario: Switch to the Neopower 260L All-in-one Heat Pump for 75% energy savings and enjoy government rebates & incentives.

Learn More

Customer review about NeoPower Heat Pumps

- Positive Points
1
Energy Savings
  • User Feedback: Customers frequently mention substantial reductions in their energy bills.
  • Technical Data: Neopower heat pumps use 1kW of electricity to generate 4kW of heat, potentially saving up to 75% on hot water costs.
2
Quiet Operation
  • User Feedback: Many users appreciate how quiet the system runs, particularly at night.
  • Technical Bit: The noise level is rated at 42 dB, which is comparable to a quiet conversation.
3
Environmentally Friendly
  • User Feedback: Customers are pleased with the use of R290 refrigerant, which is more eco-friendly.
  • Technical Data: R290 is a natural refrigerant with low ozone-depleting properties and a low global warming potential (GWP).
4
Government Rebates
  • User Feedback: Numerous customers mention how easy it was to receive government rebates for their purchase.
  • Technical Data: Neopower systems are eligible for multiple rebates, such as STCs, VEEC, and ESC.
5
Durability
  • User Feedback: Users have commented on the system’s robust build and longevity, even in harsh conditions.
  • Technical Data: The system is designed to operate efficiently in temperatures as low as -7°C.
6
Wi-Fi Control
  • User Feedback: The Wi-Fi control feature is frequently praised for its convenience and ease of use.
  • Technical Data: The smart touch screen and integrated Wi-Fi allow users to monitor and control the system remotely.
7
Compact Design
  • User Feedback: The system’s sleek, compact design has been noted as a great fit for smaller spaces.
  • Technical Data: The unit's dimensions make it suitable for urban and rural installations, with models like the NA31-210A being particularly space-efficient.
8
Excellent Customer Service
  • User Feedback: Several reviews mention the prompt and helpful customer service from Neopower.
  • Technical Data: Not directly technical, but Neopower’s warranty includes a 6-year system warranty and 1-year labor coverage.

- Negative Points

1
Installation Cost
  • User Feedback: Some customers felt the installation costs were higher than expected.
  • Technical Data : Installation costs are not included in the purchase price and can vary based on location.
2
Slow Recovery Rate
  • User Feedback: A few users felt the system takes longer to heat water compared to traditional systems.
  • Technical Data : The heating production rate is 65L/hr for both the 210L and 260L models.
3
Initial Price
  • User Feedback: While many appreciated the long-term savings, the initial cost of the unit was seen as high by some.
  • Technical Data : Pricing varies, but government rebates can help offset the initial cost.
4
Complex Setup
  • User Feedback: Some customers reported difficulty in setting up the Wi-Fi control feature.
  • Technical Data : The system uses the Tuya Smart or Smart Life apps, which may require technical assistance.
5
Limited Hot Water Supply for Large Families
  • User Feedback: A few reviews mention that larger households might run out of hot water during high demand periods.
  • Technical Data : The 210L model is recommended for 1-3 people, while the 260L model is for 3-6 people.

Owning an Neopower All-in-One Heat Pump

Maintaining Your Neopower Heat Pump

Key Maintenance Tips for Homeowners (As Recommended by Neopower)

Neopower recommends routine maintenance to ensure optimal performance and extend the life of the All-in-One Heat Pump. Key maintenance tasks include:

1
Regular Cleaning:

Homeowners should clean the external surfaces of the unit to remove dust and debris, especially around the vents. This ensures efficient airflow and prevents the system from overheating.

2
Periodic Checks for Corrosion:

Since the Neopower system operates in various weather conditions, checking for signs of corrosion on pipes or tanks is essential. Neopower’s triple-anode protection helps reduce corrosion, particularly in hard water areas.

3
Annual Inspection:

A professional technician should inspect the heat pump annually to ensure that the refrigerant levels are optimal, and no leaks or blockages are affecting the system. This can prevent sudden failures and reduce energy consumption.

4
Monitoring Performance:

Homeowners can use the integrated Wi-Fi control to monitor system performance. Any significant changes in the system's operating efficiency should be addressed by a technician promptly.

5
Regularly Checking Settings:

The system has four modes (Standard, ECO, Hybrid, and Heating Element). Depending on seasonal use, adjusting these settings for efficiency can save energy costs.

Warranty Overview (As Stipulated in Apricus Heat Pump Warranty Documents)

The Neopower All-in-One Heat Pump comes with a 6-year warranty on all system parts, giving peace of mind to homeowners. The warranty document specifies the following coverage:

1
Domestic Use:

For standard residential installations, Neopower offers 6 years for parts and 2 years for labor.

2
Timed Recirculation Systems:

When installed in such systems, the warranty covers 2 years for parts and labor.

3
SOLAR Victoria - SOLAR HOMES Program:

If your unit was installed through this program, it is warranted for 6 years on all components, ensuring prolonged protection.

4
Commercial Use:

For non-residential or commercial applications, the system is covered for 2 years for both parts and labor.

Support Contact Details:

For maintenance support, warranty claims, or further inquiries, customers can reach out to Neopower via the following:

1
Contact Information:

You can reach Haier’s support team through their website. Just visit Neopower Support for detailed information on support and service requests.

Phone: 1300 062 788
Email: [email protected]

This contact information can assist homeowners in ensuring their systems are properly maintained and all warranty-related issues are addressed swiftly.

Conclusion

The Neopower All-in-One Heat Pump has several advantages. It offers significant energy savings, reducing hot water costs by up to 75%. The system operates quietly and comes with Wi-Fi control for remote monitoring. It is also eligible for government rebates, making it more affordable for many homeowners. However, some users find the installation cost high and report that the recovery time can be slower than traditional systems. There are also occasional difficulties with setting up the Wi-Fi feature. Larger households may experience hot water shortages during peak demand.

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