Brand Rating Methodology

 Online Reviews

Criteria for Rating

This metric assesses the brand’s reputation based on user-generated content across various online platforms (e.g., review sites, forums).
criteria for rating

  •  The brand has overwhelmingly positive reviews across multiple platforms, with an average rating of 4.5 stars or more. Customers frequently praise product quality, customer service, and reliability.



    ‍

  •  The brand has mostly positive reviews with an average rating between 4.0 and 4.5 stars. The majority of feedback is good, with some minor issues that are not deal breakers.



    ‍

  •  The brand has a mixed set of reviews, with an average rating between 3.5 and 4.0 stars. Customers have pointed out some concerns, but the brand still maintains a fair reputation.



    ‍

  • The brand has largely negative reviews, with an average rating between 3.0 and 3.5 stars. There are consistent complaints about product quality or service.



    ‍

  • The brand has poor reviews across platforms, with an average rating of less than 3.0 stars. Customers frequently report dissatisfaction with the brand.



    ‍

Product Range Offered

Criteria for Rating

The product range is evaluated based on the brand’s ability to cater to different household sizes, with a weightage of 3 for medium households and 1 each for small and large households

  • Small Household :  Typically 1-2 people, requiring a tank size between 160–250 liters – Weightage: 1



    ‍

  • Medium Household : Typically 3-4 people, needing a tank size between 250–320 liters – Weightage: 3



    ‍

  • Large Household : The brand has a mixed set of reviews, with an average rating between 3.5 and 4.0 stars. Customers have pointed out some concerns, but the brand still maintains a fair reputation.



    ‍

  •  The brand offers tanks for all three household types (small, medium, and large), earning the maximum rating by covering all possible household needs.



    ‍

  •  4 Stars: The brand offers tanks for at least two (medium and large or small households), adding 1 star for covering the large or small household category in addition to the medium.



    ‍

  •  The brand offers a tank for the medium household (250–320 liters), given that medium households have the highest weightage.



    ‍

  •  The brand offers only one tank size for small & large households, and if it’s not for medium households, the brand may not be sufficiently catering to market demand.



    ‍

  • The brand does not provide sufficient options or misses the essential household sizes, especially the medium household category and only caters to one category of either small or large households.



    ‍

Support & Service

Criteria for Rating

The brand’s support is evaluated based on the channels it offers, with a weightage of 2 for phone support and 1 each for live chat, email, and a dedicated support form

Support Channels

success
Phone
success
Live Chat
success
Email
success
Dedicated Support Form
Support Channels

$ 49 USD

Saved
join now
aerro

  •  The brand offers all four support channels, providing comprehensive and accessible customer support with phone support (2 points) and additional options like live chat, email, and a support form (3 points).



    ‍

  •  The brand offers phone support and at least two other channels, ensuring strong customer service accessibility across multiple platforms (total of 4 points).



    ‍

  •  The brand offers phone support plus one other channel, giving customers reasonable access to support (total of 3 points).



    ‍

  •  The brand offers phone support only, limiting customer options to a single but important channel (total of 2 points).



    ‍

  • The brand does not offer phone support and only has one or two of the other channels, resulting in limited accessibility and lower service quality (less than 2 points).



    ‍

Brand History

Criteria for Rating

The brand’s history is rated based on its longevity and experience in the market

  •  The brand has been in the industry for more than 10 years, demonstrating extensive experience, a strong reputation, and proven reliability in producing high-quality heat pumps.



    ‍

  •  The brand has been established for 7 to 10 years, showcasing a solid track record of quality and reliability in the heat pump market.



    ‍

  •  The brand has been in operation for 3 to 7 years, with a growing reputation and demonstrated potential, but less established compared to older brands.



    ‍

  •  The brand has been active for 1 to 3 years, indicating limited experience and a developing reputation, but some market presence.



    ‍

  • The brand is under 1 year old, with minimal experience and an unproven track record, making it difficult to assess long-term reliability.



    ‍

Average Product Rating

Criteria for Rating

This metric evaluates the brand’s product lineup based on the average product rating, using a 10-point scale from MyHeatPumpQuotes and translating it into a 5-star system

  •  The brand has overwhelmingly positive reviews across multiple platforms, with an average rating of 4.5 stars or more. Customers frequently praise product quality, customer service, and reliability.



    ‍

  •  The brand has mostly positive reviews with an average rating between 4.0 and 4.5 stars. The majority of feedback is good, with some minor issues that are not deal breakers.



    ‍

  •  The brand has a mixed set of reviews, with an average rating between 3.5 and 4.0 stars. Customers have pointed out some concerns, but the brand still maintains a fair reputation.



    ‍

  •  The brand has largely negative reviews, with an average rating between 3.0 and 3.5 stars. There are consistent complaints about product quality or service.



    ‍

  • The brand has poor reviews across platforms, with an average rating of less than 3.0 stars. Customers frequently report dissatisfaction with the brand.



    ‍